Hey,
I hope this message finds you in good health. I’m writing to inquire regarding a billing item that appeared on my banking statement. I cannot remember placing this payment, and I kindly request your assistance in reviewing it.
Kindly help clarify what this billing item is related to? If it was made in error, I’d kindly ask for a refund.
Feel free to ask if you need from my side to settle this matter.
Thank you for your help. I await your reply.
Kind Regards, Elizabeth Gibson